OBJECTIVE
Seeking “Information Technology” position utilizing training, experience and education in computer services and customer support, that offers challenges and opportunities.
SKILLS AND ABILITIES
- Different versions of windows operating systems and application suites including Windows NT/Windows 2000 and 2003 Server, Windows Server 2008 (32 bits and 64 bits), Terminal Services, MS Exchange Server, Windows 98, Windows 2000 and Windows XP, Windows Vista (32 bits and 64 bits), DOS 6.22, Microsoft Office (2000 and XP, Office 2003, Office 2007), Microsoft Front Page (2000, 2002), Adobe Photoshop 6, Internet software packages, ASP.
- Extensive experience with Active Directory in Windows Server 2000 and 2003 environment. Also have extensive practical background in setting up Group Policy Objects for different organizational units on Active Directory.
- Experienced in Oracle database (7, 8, 9i), MySQL, Visual Basic – 6, C and C++, computer assembling and troubleshooting, Lotus/Domino email server and client, Rumba, HEAT, Linux, different kinds of network protocols, LAN, WAN, Server with backup management, Microforge for audit, HP Open View and SolarWinds for fault monitoring.
- Experienced with Symantec Ghost Server setup, setting up computer imaging options, Setting up Symatenc Anti virus Setup, Live Updates.
- Ability to learn new technologies quickly to fulfill ever-changing needs of a workplace, and seeing challenges as opportunities.
- In addition to strong technical and analytical skills, I possess excellent interpersonal and communication skills. I also have the ability to manage multiple tasks with changing priorities.
- Very comfortable with all account management tools, LiveTime database management, CMS, Banner, FastPortal, Mac.
WORK EXPERIENCE
May, 2004 to Present
University of Northern British Columbia Prince George, BC
Computer Lab Technical Support Assistant, Microsupport I (2004-2007), and
Computer System Support Specialist – Northern Medical Program (2007 – present)
- Server systems support and Active Directory Management (MS Server 2003 and MS Server 2008): terminal services, authentication systems, file systems, applications servers, Symantec Ghost, Bomgar Server setup; includes system management, trouble-shooting, licensing and maintenance.
- Account management: adds/drops/changes to user accounts, and troubleshooting user account problems; includes close interaction with ITS and Medical Expansion program systems and systems administrators.
- Network support: primarily maintenance and management of the building network; includes moves, adds, drops, connection testing/maintenance, wireless, intrusion detection and trouble response.
- Student Lab support: image design, maintenance; updates, upgrades, patches, and hardware maintenance.
- Faculty and staff support: general desktop/laptop support, installation, applications, printers, account assistance, desktop/laptop hardware and guest lecturer support.
- Coordination: participating in inter-institutional meetings, site visits to UBC and UVic, and interaction with the Northern Health Authority.
- Special IT projects: Online Assessment, Real Time File Sharing, Standardizing inter-site technology.
- Functional Task Supervision: Supervised three employees for IT related work including assigning task, monitoring progress, and giving feedbacks.
- Provide support for audio visual systems as required.
- Due to the broad range of services I provide to our users at UNBC and Northern Medical Program, more can be discussed during an interview session.
April, 2002 to April 2003
Abitibi Consolidate of Canada Mackenzie, BC
Information Technology Coop
- Equivalent to Tier 2 Desktop Support consisting of administration for more than 400 users, 14 NT4 and Windows 2000 Domain Servers with over 250 Desktop PC’s and over 30 Laptops. Supported and troubleshoot both business and process network PCs (with Windows 95/98/NT4/2000) and their connection to the TCP/IP network, print queue management and creation.
- Combined communication and interpersonal skills to promote Lotus Notes/Domino mail service from Outlook/Exchange according to corporate standard.
- Installed Tier A Server, and Server Network Backup monitoring using Veritas Exec View, configured and managed layer two/three switches and radios.
EDUCATION AND TRAINING
2007-Current
University of Northern British Columbia, Prince George, BC, Canada
Enrolled into Marketing and Human Resources Joint Major Undergraduate program (Completed 66 credit hours)
December 2006
Vancouver, BC, Canada
Attended Mac OS X Support Essentials v10.4
2001-2004
Collage of New Caledonia, Prince George, BC, Canada
Completed English, Economics, Psychology, and Computer Information Systems Program (diploma) at the College of New Caledonia.
1997-1999
Manchester, UK
Completed International Diploma and Advanced Diploma in Computer Information Studies.
1984-1997
Sylhet Cadet College Sylhet, Bangladesh
Completed Primary, and Higher Secondary School Certificates
LANGUAGES
Multilingual. Able to speak, read and write both Bengali and English, I also understand Hindi and can read Arabic.
INTERESTS AND ACTIVITIES
Travel, Sports, Computers, Meeting new people, Reading books.